Orders are shipped Monday through Friday. Most pieces are made to order and ship within 10-15 business days. Ready To Ship items will ship the next business day. We do not partial ship at this time. 

During high volume shipping periods and holidays, please allow additional time for your order to be processed and shipped.

You will receive a shipping confirmation email with tracking information once your order has shipped. Please note that it may take 24-48 hours for tracking to update.

gjenmi is not responsible for any lost, stolen or damaged packages once in transit or marked as "delivered" by the courier.

You will receive a confirmation email once your order is ready for pick-up. Most pieces will be ready for pickup within 10-15 business days. Ready To Ship items will be ready for pickup the next business day. If your order contains both made to order and Ready To Ship items, a confirmation will be sent when the entire order is ready.

Order Pickups must be accompanied by your confirmation email to collect your order. Please pick up during business hours within 20 days of your order. Our store hours are linked here. (Appointments are no longer required for order pickups!)

Yes! Please email info@gjenmi.com and we will do our best to accommodate your request.

Please see our full return policy here.

gjenmi does not offer free returns or exchanges. Return shipping costs are the responsibility of the customer. For exchanges, the customer is responsible for shipping costs to the studio, but gjenmi will send the new item for no additional shipping charge.

We recommend insuring packages for the full value of your return as we are not responsible for lost or damaged packages.

Yes! Please email info@gjenmi.com with your special requests. Kindly note, all special requests/custom work is final sale. Additional fees may apply.

We offer a 6 month limited warranty for pieces purchased at Gjenmi Studio or gjenmi.com covering any damages due to manufacturing defects (as determined by our studio).

The following types of damages are NOT covered as they are considered normal wear and tear or damage from neglect/abuse; repair and shipping fees will apply to: broken chains or clasps, bent bands, scratches, tarnishing (see Jewelry Care). Herringbone and NY Box chains/bracelets are delicate by nature and cannot be repaired.

Click here to submit a Repair Request (Gjenmi Orders Only)
Please include the following information:
• Order # or Full Name of Purchaser if received as a gift
• Brief description of your request
• Photo of the damage

Resizing Service Costs (Gjenmi Styles Only):
Bracelets/Anklets/Necklaces: $18 + shipping*
Rings: $42 + shipping*

* Includes cleaning and polish. Bracelets/anklets/necklaces can only be resized to a smaller size. Shipping to and from Gjenmi Studio is not included. All pieces will be returned via UPS/USPS with Signature Required for a flat rate of $14.95. Additional fees may apply depending on the nature of your request.

Click here to submit a Resizing Request (Gjenmi Styles Only)
Please include the following information:
• Order # or Full Name of Purchaser if received as a gift
• Brief description of your request

Each piece of gjenmi jewelry is handcrafted and requires delicate handling. To keep your jewelry looking like new, please take general care of your pieces — using a microfiber jewelry cloth, wipe down your gjenmi piece after each wear and place inside it’s pouch before storing in a jewelry box.

Pearls, opals and other semi-precious stones require special attention. Exposure to oils/chemicals/liquids and certain lifestyles can result in change in color, texture and/or luster.

The Herringbone and NY Box chains are delicate and require special care. Do not twist or bend the chain. General wear, certain activities (sleep/shower/exercise) and/or adding pendants onto the chain can cause permanent dents or breakage that cannot be repaired. 

Always store your Herringbone Chain flat in a jewelry box or the packaging it came in.

Our white diamonds are clarity VS/SI and color F/G.

gjenmi's goal is to provide complete, accurate and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website be completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing and availability, and product information. gjenmi reserves the right to correct any such errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice. 

gjenmi will never sell email addresses or any personal information. gjenmi uses appropriate security measures to protect the information you provide us.