Orders are shipped Monday through Friday. Most pieces are made to order and ship within 10-15 business days. Ready To Ship items will ship the next business day. We do not partial ship at this time. 

During high volume shipping periods and holidays, please allow additional time for your order to be processed and shipped.

You will receive a shipping confirmation email with tracking information once your order has shipped. Please note that it may take 24-48 hours for tracking to update.

You will receive a confirmation email once your order is ready for pick-up. Most pieces will be ready for pickup within 10-15 business days. Ready To Ship items will be ready for pickup the next business day. If your order contains both made to order and Ready To Ship items, a confirmation will be sent when the entire order is ready.

Order Pickups must be accompanied by your confirmation email to collect your order. Please pick up during business hours within 20 days of your order. Our store hours are linked here. (Appointments are no longer required for order pickups!)

Yes! Please email info@gjenmi.com and we will do our best to accommodate your request.

gjenmi does not currently ship internationally. Check out our list of retailers who may ship to you!

gjenmi is not responsible for any lost, stolen or damaged packages once in transit or marked as "delivered" by the courier. Please contact the courier for resolution. If Route Shipping Protection was purchased, you may file a claim here.

We highly recommend selecting a delivery address that is secure (signature is required for all orders). Shipping insurance is available through Route Shipping Protection.

Please see our full return policy here.

gjenmi does not offer free returns or exchanges. Return shipping costs are the responsibility of the customer. For exchanges, the customer is responsible for shipping costs to the studio, but gjenmi will send the new item for no additional shipping charge.

We recommend insuring packages for the full value of your return as we are not responsible for lost or damaged packages.

gjenmi does not offer price adjustments on previous orders.

Yes! Please submit a inquiry with your special requests here. Kindly note, all special requests/custom work is final sale. Additional fees may apply.

Please visit our Gjenmi Custom page to submit an inquiry.

We offer a 6 month limited warranty for pieces purchased at Gjenmi Studio or gjenmi.com covering any damages due to manufacturing defects (as determined by our studio).

The following types of damages are NOT covered as they are considered normal wear and tear or damage from neglect/abuse; repair and shipping fees will apply to: broken chains or clasps, bent bands, scratches, tarnishing (see Jewelry Care). Herringbone and NY Box chains/bracelets are delicate by nature and cannot be repaired.

Click here to submit a Repair Request under Warranty (Gjenmi Orders Only)
Please include the following information:
• Order # or Full Name of Purchaser if received as a gift
• Brief description of your request
• Photo of the damage

Yes! Please see Repair Service for more information. For services not listed, please email us for a custom repair request.

Click here to submit a Custom Repair Request (Gjenmi Orders Only)
Please include the following information:
• Order # or Full Name of Purchaser if received as a gift
• Brief description of your request
• Photo of the damage

Yes! Please see Resizing Service for more information. For services not listed, please email us for a custom resizing request.

Click here to submit a Custom Resizing Request (Gjenmi Styles Only)
Please include the following information:
• Order # or Full Name of Purchaser if received as a gift
• Brief description of your request

Items purchased from another retailer must be returned to the store where it was originally purchased for a repair.

Each piece of gjenmi jewelry is handcrafted and requires delicate handling.

WEAR

• Remove jewelry during activities that can cause damage or loss through impact, chemicals or friction
• Avoid heat, oils, chemicals and liquids
• Emeralds, pearls and opals require special attention. Exposure to oils/chemicals/liquids and certain lifestyles can result in change in color, texture and/or luster.

CLEANING & MAINTENANCE

• Solid gold jewelry can be cleaned with a soft toothbrush and mild dish soap diluted in water
• We recommend bringing your jewelry in for yearly deep cleanings and prong checks

STORAGE

• Gently wipe down with a jewelry cloth before storing in a closed box or sealed jewelry bag

The Herringbone and NY Box chains are delicate and require special care. Do not twist or bend the chain. General wear, certain activities (sleep/shower/exercise) and/or adding pendants onto the chain can cause permanent dents or breakage that cannot be repaired. 

Always store your Herringbone Chain flat in a jewelry box or the packaging it came in.

How To Wear Gjenmi Threaders

1. Open by twisting the front counter-clockwise
2. Insert the backing from the back of your ear
3. Holding the backing of the threader, screw in the front clockwise until tight

We recommend regularly tightening your threaders for security. Remember, righty-tighty, left-loosey! Do not attempt to pull apart or push together threaders.

14k gold jewelry can tarnish over time when exposed to oils from our skin, harsh chemicals, sweat or even from certain elements present in the air. (Rare, but it happens!)

Discoloration should be easily removed with a jewelry polishing cloth or by cleaning with warm water, mild soap and a (new/unused) soft bristled tooth brush.

Our white diamonds are natural, clarity VS/SI and color F/G.

Measurements are approximate and may vary slightly due to the handmade nature of our jewelry and the accuracy of measuring instruments.

gjenmi's goal is to provide complete, accurate and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website be completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing, availability and product information. gjenmi reserves the right to correct any such errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice. 

gjenmi will never sell email addresses or any personal information. gjenmi uses appropriate security measures to protect the information you provide us.