Jackie Rainbow Hoop

gjenmi jewelry is made to order. Orders ship 10 business days from your order date. For any rushed/special orders, please email info@gjenmi.com

Shipping & Handling
gjenmi offers free ground shipping on orders (usa continental). Alaska and Hawaii orders will be rated through UPS through our website. all gjenmi orders are shipped via UPS GROUND W/SIGNATURE. please allow 24 hours for your order to be processed. all of our pieces are handmade with love and require 10 business days for production and shipping. please let us know if your order is rushed and has an urgent arrival date. orders are shipped Monday through Friday. 

Returns & Exchanges
we want you to be happy with your order. if you are not satisfied with your order, we will review and accept your return within 7 days of your order's arrival with the approval from the gjenmi studio. returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. used merchandised cannot be returned unless defective. custom orders are not returnable/refundable. this includes added charms, special requested lengths and stones/diamonds. non-gjenmi items (cards, lingerie, pipes) are non-returnable. gjenmi is not responsible for any lost packages. 

refunds will be made in the form of the original payment. once your return is processed, a refund will be issued for the merchandise amount. shipping charges cannot be refunded. please allow 5-7 business days for the refund to post to your account. restocking fees may be deducted from your refund. 

all sale items are considered a final sale and are not refundable. this includes any flash sale/instagram sale/coupon code sale/and sale section that consists of samples and eight by gjenmi items. 

To begin the return, exchange, or repair process, please send an email to info@gjenmi.com.