gjenmi jewelry is made to order, depending on availability. Orders ship up to 10-15 business days from your order date. For rushed/special orders, email firstname.lastname@example.org.
Valentine’s Shipping Deadline
Jan 30 - Last day for Made to Order
Feb 8 - Last day for Ready to Ship (Order by 12p PST)
* Carrier delays may occur in transit.
SHIPPING & HANDLING
gjenmi offers free shipping on orders shipped within the continental US. Standard UPS rates apply for orders shipped to Alaska and Hawaii. Please allow 24 hours for your order to be processed. All of our pieces are handmade with love and require up to 10-15 business days for production and shipping (excluding Ready To Ship collection).
Orders are shipped Monday through Friday via UPS Ground with Signature Required or USPS with Signature Required. Please let us know if you would like your order rushed and we will do our best to accommodate your request. gjenmi is not responsible for any lost, damaged or stolen packages.
RETURNS & EXCHANGES
Return/exchange requests for eligible items can be made within 7 days of delivery. All merchandise must be returned in its original condition with packaging. Used merchandise cannot be returned unless defective. Return/exchange shipping costs are the responsibility of the customer.
Refunds will be made in the form of the original payment. Shipping charges are non-refundable. Any applicable restocking fees will be deducted from your merchandise total. Please allow 5-7 business days for the refund to post to your account.
To request a return, use the link below to email us and we will review and reply with further instructions. All returns must have prior approval from gjenmi to be processed.
The following items are final sale and cannot be exchanged/returned or resized: Body jewelry; Ring stacks; One of a Kind & Custom - including special requested sizes/stones/diamonds, added charms; 637 Chains; Non-jewelry items - lingerie, clothing, cards and stationary, smoking products, intimacy products, etc.; Gift Cards; Sale/Discounted items - any discounted items including items purchased during flash sales/instagram sales, with a coupon code or promotional gift card; any item from the sale section including samples and eight by gjenmi items
SUBMIT A RETURN/EXCHANGE REQUEST
Click here to submit a Return/Exchange Request
Please include the following information:
• Order # or Full Name of Purchaser if received as a gift
• Brief description of your request
gjenmi will review your request and reply with further instructions. All returns must have prior approval from gjenmi to be processed.