gjenmi jewelry is made to order unless noted otherwise. Orders ship 10-15 business days from your order date. For rushed/special orders, email info@gjenmi.com.
Shipping & Handling
gjenmi offers free shipping on orders shipped within the continental US. Standard UPS rates apply for orders shipped to Alaska and Hawaii. Please allow 24 hours for your order to be processed. All of our pieces are handmade with love and require 10-15 business days for production and shipping (excluding Ready To Ship collection).
Orders are shipped Monday through Friday via UPS Ground with Signature Required or USPS with Signature Required. Please let us know if you would like your order rushed and we will do our best to accommodate your request. gjenmi is not responsible for any lost, damaged or stolen packages.
Returns & Exchanges
We want you to be happy with your purchase. Return/exchange requests for eligible items can be made within 7 days of delivery. All merchandise must be returned in its original condition with packaging and tags. Used merchandise cannot be returned unless defective. Return shipping costs are the responsibility of the customer.
Refunds will be made in the form of the original payment. Shipping charges are non-refundable. Any applicable restocking fees will be deducted from your merchandise total. Please allow 5-7 business days for the refund to post to your account.
To request a return, use the link below to email us and we will review and reply with further instructions. All returns must have prior approval from gjenmi to be processed.
FINAL SALE
The following items are final sale and are not returnable/refundable: Body jewelry; Ring stacks; One of a Kind & Custom - including special requested sizes/stones/diamonds, added charms; 637 Chains; Non-gjenmi items - lingerie, clothing, cards and stationary, smoking products, intimacy products, etc.; Gift Cards; Sale/Discounted items - any discounted items including items purchased during flash sales/instagram sales or with a coupon code; any item from the sale section including samples and eight by gjenmi items
SUBMIT A RETURN/EXCHANGE REQUEST
Click here to submit a Return/Exchange Request
Please include the following information:
• Order # or Full Name of Purchaser if received as a gift
• Brief description of your request
gjenmi will review your request and reply with further instructions. All returns must have prior approval from gjenmi to be processed.